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Associate Manager - Woodburn

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Selling and Service

  • Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
  • Endorses, models and develops team to deliver Coach s Selling and Service expectations
  • Enforces sales strategies, initiatives and growth across all categories
  • Flexes store business strategies and personal selling techniques to contribute to overall store and financial results
  • Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
  • Sales/productivity goals: sets and communicates goals for the team in partnership with the Store Manager and/or District Manager, tracks store s performance at all times and achieves sales through team
  • Productivity Management: holds management team accountable for floor supervisor productivity, personal productivity and management contribution
  • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Develops a clienteling strategy in partnership with the Store Manager; implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager
  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
  • Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace
  • Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach s guide to style
  • Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i. e. charity events, local associations, mall initiatives)
  • Coaches team on how to incorporate trends into their selling experience with customers
  • Influences customer s purchase decisions by balancing patience and assertiveness
  • Sensitive to customer and team s needs and tailors approach by reading cues
  • Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking and partners with the Store Manager and/or District Manager when appropriate
  • Encourages team to build long-term relationships with customers to drive business
  • Develops both self and individual product knowledge skills and remains aware of current collections
  • Works with the Store Manager and/or District Manager to protect and drive the needs of the business at all times
  • Understands the positive sales impact staffing has on the business and recruits accordingly
  • Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools
  • Ensures all daily tasks are completed without negatively impacting service of Coach standards

Workplace and Environment

  • Creates enthusiasm and positivity for a shared vision and mission
  • Leads by example
  • Demonstrates confidence when leading the team and managing the store
  • Takes initiative; has a high level of ownership and accountability for results of self and others
  • Approaches challenges in direct and timely manner and partners with the Store Manager and/or Multi-Manager; may take action to course correct in the moment when appropriate
  • Builds trusting relationships with peers and team
  • Acts as advocate for the team and Brand
  • Is adaptable and flexible to change
  • Switches gears based on the needs of the business both seamlessly and pro-actively
  • Welcomes feedback and adapts behaviors as appropriate
  • Maintains a calm and professional demeanor at all times
  • Fosters an environment of teamwork and collaboration
  • Creates short and long-term strategies to achieve personal metrics and performance
  • Uses available resources to make informed decisions and takes appropriate partners when necessary
  • Utilizes Company tools to keep self-informed
  • Delegates and empowers others
  • Recognizes and values individual performance and communicates appropriately
  • Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager
  • Resolves performance problems using appropriate communication, coaching and counseling techniques
  • Works with the Store Manager to create a talent bench strength by actively recruiting and interviewing candidates
  • Recruits, interviews, on-boards and works closely with the Store Manager on strategies to retain top talent

Operations

  • Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
  • Demonstrates strong business acumen; strategically forecasts as directed by Store Manager, plans and budgets to the needs of the business (i. e. payrolls, staffing, etc.)
  • Writes schedules to maximize business by scheduling right people, right place, right time as directed by the Store Manager
  • Interacts and communicates with supervisor(s) on a regular basis to keep them informed
  • Maintains interior and exterior upkeep of the building with partnership from the corporate office
  • Understands and uses all retail systems and reporting tools
  • Adheres to all retail policies and procedures including POS and Operations procedures
  • Leverages Coach s tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals


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