Bilingual Recruiting Specialist - Spanish and English ID:9118176644
Now hiring in Woodburn, ORThis recruitment has been reopened for additional applicantsIf you have already applied for recruitment #011-2024-2, you do not need to reapplyJoin our team and be part of ensuring a healthy communityMarion County Health and Human Services, Woodburn office is currently recruiting for an Office Specialist 2 positionYour day would vary from checking individuals for their appointments, scheduling appointments for Addiction Treatment Services, Behavioral Health, and WICIf you like a fast-paced, always-evolving workday, dealing with individuals in person and over the phone, this is the opportunity for youGENERAL STATEMENT OF DUTIES Independently perform a variety of responsible administrative support activities to promote and maintain effective program services, according to established practice and procedures; performs related work as requiredSUPERVISION RECEIVED Work under the general supervision of a higher level administrative or professional employee, who assigns work, sets goals and reviews work for accuracy, completeness and compliance with department and program policies and goalsSUPERVISION EXERCISED Supervision of other employees is not a responsibility of positions in this classification; however, may provide training and give instruction to volunteers, interns, and other office staffTypical Duties - Duties include, but are not limited to the following Provides direct client services in the Woodburn reception area for the following programs:
Children Behavioral Health Addictions Treatment Services Women, Infant, and Children (WIC) Environmental Health and Psychiatric Crisis ClinicThis position provides services to monolingual Spanish-speaking clients; therefore, fluent bilingual Spanish/English skills are requiredEnglish and Spanish skills are required to provide assistance to customers and staff with clerical interpretation and translationGreets, directs and screen consumers/public-requesting services, providing information relating to county, department, and/or program services for making referrals/recommendations to other agencies for serviceAnswers multiple line phones and routes calls to appropriate staff membersSchedules appointments for clinicians for different service areasProvides information and screening of potential clientsExplains agency procedures and guidelinesDetermines eligibility for client servicesShares responsibility with other receptionists in opening/closing clinicPick up and tidy lobby and children's play area as neededObtain and copy insurance/medical cards as neededShares responsibility of maintaining supply of paper in machines (i.
ecopier, fax, etc).
Provides information and referrals for customers in person and on the telephoneInputs information on computer databaseAssists with filling out forms, as neededDirect and monitor traffic flow through clinicArrange for interpreters and maintain records to facilitate the reconciling of billing statements as neededProvide support to clinicians for the mental health crisis clinic that operates seven days a week, 365 days a yearCancel appointments for clinical staff that have an unplanned absence and reschedule.
Responsible to preparing the 10-day closing letter for Childrens Behavioral HealthProvide coverage to Office Specialist 3 with orientation for Addictions Treatment Services, when needed.
Prepares completion certificates.
Administrative Duties:
Searches medical records for existing client record.
Cash control:
Receives, counts, credits to appropriate service areas, and makes deposits.
Assesses fees, verifies insurance coverage for clients.
Calls clients to remind them of appointments.
Interprets for all programs as neededMakes data entries into medical records and/or computer system, as appropriateVerify all incoming client address, phone number, contact information, etcare correctMaintains accurate filing systemsAnswers questions from customers and staffAssists clients in filling out forms correctly and answering questions regarding the formsUses the following systems and software, TWIST, DrCloud, Teller, CIMS, Word, Excel, Power PointVerify release of information (ROIs) forms and update information in Raintree, as needed.
Uploads documents to DrCloud.
WIC Program Duties:
Performs WIC intakes over the phone or in personRegisters clients in TWIST for the WIC programSchedules appointments for recertification, follow-ups, and classesAssists personnel with WIC policies and proceduresReplaces WIC ID cards when neededTransfers clients in and out of the Oregon WIC programEncourages breastfeeding through support and referrals to IBCLC or WIC certifierUtilizes Oregon WIC Listens skills when providing service to WIC clientsContacts clients to reschedule missed appointments and to remind them when vouchers are readyReviews monthly program minutes for service area informationOther Duties:
Other job duties as assigned by supervisorDrives to meetings in Salem and works at off-site clinics as needed.
Provides back up to Department Specialist 2Orients new staff to office procedures.
Response Level 2:
In the event of an emergency, employee makes a reasonable effort to report to workEmployee may be required to perform duties outside of their regularly assigned dutiesEmployee may be requested to work an extended or flexible scheduleStaff at this response level must complete Incident Command System 100 and 700 on-line or in-person trainingRequirements for the Position EXPERIENCE AND TRAINING High school diploma, or equivalent; ANDOne year of general office experience; ORAny satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion CountyNECESSARY SPECIAL REQUIREMENTSThis position provides services to monolingual Spanish-speaking clients; therefore, fluent bilingual Spanish/English skills are requiredAn additional 5% will be added to the hourly wage as compensation for this skillFinalist will be required to pass a verbal and written Standardized Spanish/English Fluency Assessment as part of the hiring process.
The finalist for this position will be required to pass a criminal history background check, however conviction of a crime may not necessarily disqualify an individual for this position.
This position may be subject to the following:
Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No12549).
This position is represented by a union.
This is a full-time position, which is eligible for overtime.
Typical Work Schedule:
Monday through Thursday, 8:
30 am - 5:
30 pm, Friday, 8:
00 am - 5:
00 pm, with flexibility depending upon the needs of the department and program.
KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of modern office practices, procedures and techniques; arithmetic and general record keeping/bookkeeping practices; modern office equipment and machinery and their intended use; a variety of computer systems and software; and basic knowledge of English composition, spelling and grammarSkill and ability to type at an acceptable rate of speed; access and use various computer systems and software; accurately and effectively perform the various assigned tasks and duties following general procedure and program policies; meet and assist clients, staff, and the general public in a courteous, professional manner; understand and effectively follow oral and written instructions, communication, and procedures; apply newly assigned procedures and practices to specific work assignments; and provide backup to other positions as neededPHYSICAL REQUIREMENTS Stands; sits; moves about the work area; bends forward; reaches overhead; lifts up to 35 lbs.
; pushes and pulls up to 35 lbs.
; moves carts weighing up to 35 lbs.
; carries up to 15 lbs.
; operates a keyboard; speaks clearly and audibly; reads a 12 ptfont; hears a normal speech level; depth perception; distinguish colors; works in areas that may have occasional exposure to dust and/or office chemicals such as toner for copiers or fax machinesMarion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependentsTemporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefitsMost regular positions in this classification are represented by Marion County Employees Association (MCEA)For a summary of benefits, click hereFor a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page linksRegular and temporary employees are represented by MCEASalary and benefits are subject to union contract negotiations and may change as a result.
PandoLogicCategory:
Administrative, Keywords:
Medical Receptionist Recommended Skills Accounting Arithmetics Behavioral Medicine Billing Clinical Works Contract Negotiation Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Children Behavioral Health Addictions Treatment Services Women, Infant, and Children (WIC) Environmental Health and Psychiatric Crisis ClinicThis position provides services to monolingual Spanish-speaking clients; therefore, fluent bilingual Spanish/English skills are requiredEnglish and Spanish skills are required to provide assistance to customers and staff with clerical interpretation and translationGreets, directs and screen consumers/public-requesting services, providing information relating to county, department, and/or program services for making referrals/recommendations to other agencies for serviceAnswers multiple line phones and routes calls to appropriate staff membersSchedules appointments for clinicians for different service areasProvides information and screening of potential clientsExplains agency procedures and guidelinesDetermines eligibility for client servicesShares responsibility with other receptionists in opening/closing clinicPick up and tidy lobby and children's play area as neededObtain and copy insurance/medical cards as neededShares responsibility of maintaining supply of paper in machines (i.
ecopier, fax, etc).
Provides information and referrals for customers in person and on the telephoneInputs information on computer databaseAssists with filling out forms, as neededDirect and monitor traffic flow through clinicArrange for interpreters and maintain records to facilitate the reconciling of billing statements as neededProvide support to clinicians for the mental health crisis clinic that operates seven days a week, 365 days a yearCancel appointments for clinical staff that have an unplanned absence and reschedule.
Responsible to preparing the 10-day closing letter for Childrens Behavioral HealthProvide coverage to Office Specialist 3 with orientation for Addictions Treatment Services, when needed.
Prepares completion certificates.
Administrative Duties:
Searches medical records for existing client record.
Cash control:
Receives, counts, credits to appropriate service areas, and makes deposits.
Assesses fees, verifies insurance coverage for clients.
Calls clients to remind them of appointments.
Interprets for all programs as neededMakes data entries into medical records and/or computer system, as appropriateVerify all incoming client address, phone number, contact information, etcare correctMaintains accurate filing systemsAnswers questions from customers and staffAssists clients in filling out forms correctly and answering questions regarding the formsUses the following systems and software, TWIST, DrCloud, Teller, CIMS, Word, Excel, Power PointVerify release of information (ROIs) forms and update information in Raintree, as needed.
Uploads documents to DrCloud.
WIC Program Duties:
Performs WIC intakes over the phone or in personRegisters clients in TWIST for the WIC programSchedules appointments for recertification, follow-ups, and classesAssists personnel with WIC policies and proceduresReplaces WIC ID cards when neededTransfers clients in and out of the Oregon WIC programEncourages breastfeeding through support and referrals to IBCLC or WIC certifierUtilizes Oregon WIC Listens skills when providing service to WIC clientsContacts clients to reschedule missed appointments and to remind them when vouchers are readyReviews monthly program minutes for service area informationOther Duties:
Other job duties as assigned by supervisorDrives to meetings in Salem and works at off-site clinics as needed.
Provides back up to Department Specialist 2Orients new staff to office procedures.
Response Level 2:
In the event of an emergency, employee makes a reasonable effort to report to workEmployee may be required to perform duties outside of their regularly assigned dutiesEmployee may be requested to work an extended or flexible scheduleStaff at this response level must complete Incident Command System 100 and 700 on-line or in-person trainingRequirements for the Position EXPERIENCE AND TRAINING High school diploma, or equivalent; ANDOne year of general office experience; ORAny satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion CountyNECESSARY SPECIAL REQUIREMENTSThis position provides services to monolingual Spanish-speaking clients; therefore, fluent bilingual Spanish/English skills are requiredAn additional 5% will be added to the hourly wage as compensation for this skillFinalist will be required to pass a verbal and written Standardized Spanish/English Fluency Assessment as part of the hiring process.
The finalist for this position will be required to pass a criminal history background check, however conviction of a crime may not necessarily disqualify an individual for this position.
This position may be subject to the following:
Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No12549).
This position is represented by a union.
This is a full-time position, which is eligible for overtime.
Typical Work Schedule:
Monday through Thursday, 8:
30 am - 5:
30 pm, Friday, 8:
00 am - 5:
00 pm, with flexibility depending upon the needs of the department and program.
KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of modern office practices, procedures and techniques; arithmetic and general record keeping/bookkeeping practices; modern office equipment and machinery and their intended use; a variety of computer systems and software; and basic knowledge of English composition, spelling and grammarSkill and ability to type at an acceptable rate of speed; access and use various computer systems and software; accurately and effectively perform the various assigned tasks and duties following general procedure and program policies; meet and assist clients, staff, and the general public in a courteous, professional manner; understand and effectively follow oral and written instructions, communication, and procedures; apply newly assigned procedures and practices to specific work assignments; and provide backup to other positions as neededPHYSICAL REQUIREMENTS Stands; sits; moves about the work area; bends forward; reaches overhead; lifts up to 35 lbs.
; pushes and pulls up to 35 lbs.
; moves carts weighing up to 35 lbs.
; carries up to 15 lbs.
; operates a keyboard; speaks clearly and audibly; reads a 12 ptfont; hears a normal speech level; depth perception; distinguish colors; works in areas that may have occasional exposure to dust and/or office chemicals such as toner for copiers or fax machinesMarion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependentsTemporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefitsMost regular positions in this classification are represented by Marion County Employees Association (MCEA)For a summary of benefits, click hereFor a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page linksRegular and temporary employees are represented by MCEASalary and benefits are subject to union contract negotiations and may change as a result.
PandoLogicCategory:
Administrative, Keywords:
Medical Receptionist Recommended Skills Accounting Arithmetics Behavioral Medicine Billing Clinical Works Contract Negotiation Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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